WhatsApp was never built to run a contracting business, yet many plumbing, electrical, and maintenance companies use it as their main job management tool. In the beginning it feels fast and familiar, but as the business grows it quietly becomes a major source of wasted time, missed jobs, and lost income. This is not a technology problem, it is a workflow problem.
WhatsApp works well for quick messages, urgent updates, and simple one on one communication. However it fails when it comes to job tracking, accountability, reporting, time efficiency, and scaling a team. Jobs get buried in conversations, important details are hard to find, and there is no clear job status or ownership. As a result the same questions are asked repeatedly and valuable time is lost throughout the day.
Over time this lack of structure creates confusion between technicians and the office. Technicians complete the work and move on, while the office struggles to reconstruct job details, chase information, and invoice accurately. There is no proper audit trail, no clear job history, and no reliable system for insurance or dispute support.
PMC solves this by turning conversations into structured jobs. Every job has a location, assigned technicians, clear status, notes, photos, and a direct path to invoicing. Communication still happens, but it is tied to the job, not lost in chat history. This removes confusion, saves time, and gives business owners real control.
WhatsApp moves messages. PMC manages work.